Is this Alajuela hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Alajuela hotel have a swimming pool?

Yes, this Alajuela hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Alajuela hotel?

Best-rates for the Alajuela hotel starts from $162 per night with includes Security/Safety, Sports/Activities, Bedding/Linens, Wellness Facilities, Restaurant, Toiletries, Breakfast, Pool, Accessibility, Transportation/Shuttle, Internet, Wheelchair Accessible, Guest Services, Child Friendly, Kitchen, Pet Friendly, Parking, Business Services, Bar, Entertainment, Laundry, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Alajuela hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Alajuela hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Alajuela hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Alajuela hotel?

Based on the information reported by the owner or manager, the Alajuela hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Alajuela hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Alajuela hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hilton Garden Inn San Jose Airport City Mall | Hotel in Alajuela

| 9.0 (1401 Reviews) | Pet Friendly 1 Bathroom

Alajuela Hotel | Hilton Garden Inn San Jose Airport City Mall

Hotel in Alajuela

Pet-friendly hotel with free parking connected to a shopping center in Alajuela
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a conference center are onsite.
Change of towels is available on request.
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Wheelchair Accessible

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Soap

Towels

Rainfall showerhead

Shower

Toilet paper

Designer toiletries

Hair dryer

Toothbrush and toothpaste (on request)

Bedroom

Hypo-allergenic bedding

Air conditioning

Bed sheets

Laptop-friendly workspace

Desk chair

Laptop-compatible safe

Mobile key entry

Desk

Soundproofing

Phone

Connecting rooms available

Breakfast

1 restaurant

Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 20-25 for adults and USD 10-15 for children

1 poolside bar and 1 bar

Coffee/tea maker

Free bottled water

Parking

Airport shuttle at scheduled times

Wheelchair-accessible parking and van parking available

Free self parking on site

Free roundtrip airport shuttle from 4:00 AM - 1:00 AM

Electric car charging station on site

Accessibility

Braille signage

Elevator

Wheelchair accessible (may have limitations)

Area rugs in public areas

Wheelchair-accessible vanity height (inches): 59

Front entrance ramp

Visual fire alarm

Wheelchair-accessible public washroom

Wheelchairs available on site

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk height (inches): 59

Wheelchair-accessible pool

Wheelchair-accessible registration desk

Wheelchair-accessible parking

Stair-free path to entrance

6 on-site accessible parking spaces

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Tile flooring in public areas

Well-lit path to entrance

Doorbell and phone notification

Wheelchair-accessible bathroom vanity

Elevator door width (inches): 59

Wheelchair-accessible restaurant

Wheelchair-accessible van parking

Tile flooring in room

Activities

Health/beauty spa

Casino

Shopping mall

Outdoor pool

24-hour fitness center

Shopping

Entertainment

55-inch flat-screen TV

Cable channels

Premium channels

General

Conference center (2054 square feet of space)

Coworking space

Meeting rooms - 6

Elevator

Front-desk safe

Ballroom

Grocery/convenience store

Reception hall

Gift shop/newsstand

Banquet hall

ATM/banking services

Portuguese

Spanish

English

Smoke-free property

Romance packages available

TV in lobby

Couples dining

Guest Services

Fence around the pool

Outdoor pool

Soundproofed rooms

Grocery/convenience store

Wedding services

Daily housekeeping

Multilingual staff

Tour/ticket assistance

Change of towels (on request)

Dry cleaning service

24-hour front desk

Luggage storage

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Outdoors

Pool sun loungers

Pool umbrellas

Nature reserve

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. kids stay free! children stay free when using existing bedding.

Payment Policy

Fee for buffet breakfast: approximately usd 20 to 25 for adults, and usd 10 to 15 for children pet fee: usd 50 per accommodation, per stay service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 77 lbs per pet) food and water bowls and an off-leash area are available pets allowed for an extra charge of usd 50 per accommodation, per stay service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges mobile payment options include: apple pay and paypal property registration number 99286738 safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, mobile payments, and cash this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton)

Reviews

Erick

Nov 9, 2025 04:25:14 PM

Review Score: 10

Summary: Excellent option.

See All Reviews

Room Arrangement

Room Info	Facilities
Room, 1 King Bed, Accessible (Roll-In Shower) Room Size: 544 square feet m² 1 King Bed	General Square feet - 544, Square meters - 51, Private bathroom, No rollaway/extra beds, Ping - 15, No cribs (infant beds), Location - top floor, Bed count minimum 1, Bed count maximum 1, City view, Number of bathrooms - 1
Room, 1 Queen Bed, Mountain View Room Size: 344 square feet m² 1 Queen Bed	General Square meters - 32, Private bathroom, Rollaway/extra beds (free), Location - top floor, Square feet - 344, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Free cribs/infant beds, Ping - 10
Room, 2 Double Beds Room Size: 356 square feet m² 2 Double Beds	General Private bathroom, No rollaway/extra beds, Ping - 10.0, Square feet - 356, Bed count minimum 2, Square meters - 33, City view, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Room, 2 Double Beds, Mountain View Room Size: 344 square feet m² 2 Double Beds	General Square meters - 32, Private bathroom, No rollaway/extra beds, Location - top floor, Square feet - 344, Mountain view, Bed count minimum 2, Number of bathrooms - 1, Free cribs/infant beds, Ping - 10, Bed count maximum 2
Suite, 1 Bedroom Room Size: 678 square feet m² 1 King Bed	General Square feet - 678, Dining table, Sofa bed, Location - top floor, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Free cribs/infant beds, Ping - 19, Square meters - 63, Private bathroom, No rollaway/extra beds, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Room, 1 King Bed, Accessible (Roll-In Shower) Room Size: 544 square feet m² 1 King Bed	General Square feet - 544, Square meters - 51, Private bathroom, No rollaway/extra beds, Ping - 15, No cribs (infant beds), Location - top floor, Bed count minimum 1, Bed count maximum 1, City view, Number of bathrooms - 1
Room, 1 Queen Bed Room Size: 344 square feet m² 1 Queen Bed	General Square meters - 32, Outdoor spaces not available, Private bathroom, Rollaway/extra beds (free), Square feet - 344, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Number of bathrooms - 1, Free cribs/infant beds, Ping - 10