Is this Surabaya hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Surabaya hotel have a swimming pool?

Yes, this Surabaya hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surabaya hotel?

Best-rates for the Surabaya hotel starts from $63 per night with includes Parking, Pool, Guest Services, Child Friendly, Restaurant, Bar, Toiletries, Kitchen, Designated Smoking Area, TV, Business Services, Bedding/Linens, Internet, Air Conditioner, Wheelchair Accessible, Accessibility, Wellness Facilities, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surabaya hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surabaya hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surabaya hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surabaya hotel?

Based on the information reported by the owner or manager, the Surabaya hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surabaya hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Surabaya hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Oakwood Hotel & Residence Surabaya | Hotel in Surabaya

| 9.8 (38 Reviews) | 1 Bathroom

Surabaya Hotel | Oakwood Hotel & Residence Surabaya

Hotel in Surabaya

Luxury hotel with a fitness center and a 24-hour front desk
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.
Oakwood Hotel & Residence Surabaya offers 144 air-conditioned accommodations with tablet computers and MP3 docking stations. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Designer toiletries

Hair dryer

Toothbrush and toothpaste

Private bathroom

Bathrobes

Towels

Bedroom

Blackout drapes/curtains

Premium bedding

Bed sheets

Free cribs/infant beds

Down comforter

Tempur-Pedic bed

Air conditioning

Rollaway/extra beds (surcharge)

Egyptian cotton sheets

Desk

Iron/ironing board

Laptop-friendly workspace

Phone

Safe

Slippers

Breakfast

1 restaurant

24-hour room service

Coffee/tea in common area(s)

1 bar

Coffee/tea maker

Paper towels

Electric kettle

Free bottled water

Parking

Airport shuttle on request

Height restrictions apply for onsite parking

Limited onsite parking

24-hour roundtrip airport shuttle (surcharge)

Free self parking on site

Accessibility

Elevator

Wheelchair-accessible restaurant

Wheelchair-accessible lounge

Wheelchair-accessible concierge desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance

Wheelchair-accessible business center

In-room accessibility

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk

Activities

Indoor pool

Fitness center

Entertainment

42-inch Smart TV

Cable channels

Premium channels

MP3 dock

Tablet computer

General

Computer station

Meeting rooms - 4

Elevator

Ballroom

Free newspapers in lobby

Banquet hall

Front-desk safe

Grocery/convenience store

English

Malay

Japanese

Indonesian

Designated smoking areas

Romance packages available

TV in lobby

Guest Services

Indoor pool

Laundry facilities

Free cribs/infant beds

Snack bar/deli

Rollaway/extra beds (surcharge)

Grocery/convenience store

In-room child care (surcharge)

Concierge services

Dry cleaning service

Hair salon

Laundry facilities

Porter/bellhop

Luggage storage

24-hour front desk

Daily housekeeping

Wedding services

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi and wired Internet

Outdoors

Pool sun loungers

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: midnight contactless check-in available late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for idr 350000.0 per night. free cribs (infant beds)!

Payment Policy

Airport shuttle fee: idr 500000 per vehicle (one-way) airport shuttle fee per child: idr 500000 (one-way), (from 4 to 12 years old) rollaway bed fee: idr 350000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges minimum spring break check-in age is 18 years old please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Fie Ling

Aug 3, 2025 11:45:00 AM

Review Score: 6

Summary: The room is so old and dirty. Location is horrible, it’s hard to get in and out.

See All Reviews

Room Arrangement

Room Info	Facilities
Executive Suite, 1 Bedroom Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Premier Suite, 1 Bedroom Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Deluxe Studio, 1 King Bed Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Deluxe Studio Room Size: m² 2 Twin Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Suite, 1 Bedroom Room Size: m² 3 King Bed and Twin Beds	General Bed count maximum 3, Extra bed count 1, Number of bathrooms - 1, Bed count minimum 3
Superior Room, 1 King Bed Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Superior Twin Room Room Size: m² 2 Twin Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2