Mercure Queenstown Resort | Hotel in Queenstown

| 8.0 (1483 Reviews) |  5 Bathrooms  18 Guests
Fernhill Hotel | Mercure Queenstown Resort

Hotel in Fernhill, Queenstown

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Mercure Queenstown Resort is located in Queenstown.

This 143 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Designated Smoking Area, Sports/Activities, and several others. This is a 4 star rated property and has over 1483 reviews with the average score of 8 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 143 Bedrooms Hotel if you want to learn more about this place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Queenstown Resort in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Queenstown Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Special diet meals (on request)
  • Kids' meals
  • Snack bar
  • Wine/Champagne
  • Fruit
  • Breakfast in the room
  • Coffee house on site
  • Bar
  • Kid-friendly buffet
Parking
  • Parking
  • Parking on site
  • Accessible parking
  • Private Parking
Activities
  • Fitness center
  • Hiking
  • Steam room
  • Hot tub/Jacuzzi
  • Fitness
  • Bike tours
  • Happy hour
  • Bowling
  • Skiing
  • Canoeing
  • Snorkeling
  • Diving
  • Cycling
  • Walking tours
  • Spa lounge/Relaxation area
  • Sauna
  • Mini golf
General
  • Facilities for disabled guests
  • Non-smoking rooms
  • Smoke-free property
  • Elevator
  • Air conditioning
  • Designated smoking area
  • Soundproof rooms
  • Safe
  • Family rooms
  • Heating
Guest Services
  • Express check-in/out
  • Daily housekeeping
  • Vending machine (drinks)
  • Shared lounge/TV area
  • Vending machine (snacks)
  • Packed lunches
  • Babysitting/Child services
  • Dry cleaning
  • Baggage storage
  • Tour desk
  • Meeting/Banquet facilities
  • Fax/Photocopying
  • Room service
  • Ironing service
  • Car rental
  • Laundry
  • 24-hour front desk
  • Suit press
  • Concierge
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool
  • Sun deck
  • Outdoor pool (year-round)
  • Outdoor furniture
  • Picnic area
  • Garden
  • Outdoor fireplace
  • Terrace
Security/Safety
  • Smoke alarms
  • CCTV outside property
  • Fire extinguishers
  • Key card access
  • 24-hour security
  • CCTV in common areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Face masks for guests available
  • Access to healthcare professionals
  • Mobile app for room service
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
  • Physical distancing rules followed
Skiing
  • Ski storage
Spa
  • Swimming pool
  • Kids' pool
  • Beach chairs/Loungers
Transportation/Shuttle
  • Public transit tickets

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
7.82
Location:
8.55
Staff:
8.88
Facilities:
8.19
Comfort:
8.57
Cleanliness:
8.54
Hassan
Nov 6, 2025 08:00:00 AM
Review Score:   10
Australia
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Superior Lake View Room with King Bed
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Walk-in shower, Toilet, Shower, Hairdryer, Private bathroom, Free toiletries, Conditioner, Shampoo, Body soap, Towels, Toilet paper

General

Iron, Key card access, Ironing facilities, Trash cans, Carpeted, Air conditioning, Safe, Smoke Alarm, Heating

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels, Radio

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Lake view, View, Mountain view

Bedroom

Linens, Childrens' cribs, Alarm clock, Wardrobe or closet

Accessibility

Toilet with grab rails, Roll-in shower, Lower sink, Shower chair, Raised toilet, Entire unit wheelchair accessible, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Free gym access, Concierge services
Standard Garden View Room with Two Double Beds
Room Type: Quad
Room Size: 25 m2
2 Full bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Walk-in shower, Toilet, Shower, Toilet paper, Hairdryer, Private bathroom, Free toiletries, Bathtub, Conditioner, Shampoo, Body soap, Towels, Bathtub or shower

General

Iron, Key card access, Ironing facilities, Trash cans, Carpeted, Air conditioning, Safe, Smoke Alarm, Heating

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels, Radio

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Pool view, Garden view, View

Bedroom

Linens, Childrens' cribs, Alarm clock, Wardrobe or closet

Accessibility

Toilet with grab rails, Roll-in shower, Lower sink, Shower chair, Raised toilet, Entire unit wheelchair accessible, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Free gym access, Concierge services
Standard Garden View Room with King Bed
Room Type: Triple
Room Size: 23 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Walk-in shower, Toilet, Shower, Hairdryer, Private bathroom, Free toiletries, Bathtub, Conditioner, Shampoo, Body soap, Towels, Toilet paper

General

Iron, Key card access, Ironing facilities, Trash cans, Carpeted, Air conditioning, Safe, Smoke Alarm, Heating

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels, Radio

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Pool view, Inner courtyard view, Garden view, View

Bedroom

Linens, Childrens' cribs, Alarm clock, Wardrobe or closet

Accessibility

Toilet with grab rails, Roll-in shower, Lower sink, Shower chair, Raised toilet, Entire unit wheelchair accessible, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Free gym access, Concierge services
Superior Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 29 m2
2 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Walk-in shower, Toilet, Shower, Toilet paper, Hairdryer, Private bathroom, Free toiletries, Conditioner, Shampoo, Body soap, Towels, Bathtub or shower

General

Iron, Key card access, Ironing facilities, Trash cans, Carpeted, Air conditioning, Safe, Smoke Alarm, Heating

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels, Radio

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Lake view, View, Mountain view

Bedroom

Linens, Childrens' cribs, Alarm clock, Wardrobe or closet

Accessibility

Toilet with grab rails, Roll-in shower, Lower sink, Shower chair, Raised toilet, Entire unit wheelchair accessible, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Free gym access, Concierge services
Standard Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 26 m2
2 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Walk-in shower, Toilet, Shower, Toilet paper, Hairdryer, Private bathroom, Free toiletries, Conditioner, Shampoo, Body soap, Towels, Bathtub or shower

General

Iron, Key card access, Ironing facilities, Trash cans, Carpeted, Air conditioning, Safe, Smoke Alarm, Heating

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels, Radio

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Lake view, River view, View, Mountain view

Bedroom

Linens, Childrens' cribs, Alarm clock, Wardrobe or closet

Accessibility

Toilet with grab rails, Roll-in shower, Lower sink, Shower chair, Raised toilet, Entire unit wheelchair accessible, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Free gym access, Concierge services
Check Hotel Availability
Nightly rates from:
USD US $146
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